Privacy Policy

FMSoft respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Field Service Management software and mobile applications (together, the “Services”).

1. Information We Collect

We may collect the following types of information:

• Information You Provide: Account details (name, email, phone number, company name); customer and job details you enter into the system (addresses, service notes, invoices, photos); payment and billing information (if applicable).
• Information Collected Automatically: Device information (IP address, browser type, operating system, device identifiers); usage data (logins, activity within the app, actions performed); location data (only if technicians or users enable location tracking in the mobile app).
• Third-Party Data: Data from integrations with third-party tools you connect (e.g., payment processors, communication providers).

2. How We Use Your Information

• Provide, operate, and improve the Services.
• Schedule and manage field service tasks and technician assignments.
• Facilitate technician-customer communication (calls, SMS, in-app messages).
• Process payments, generate invoices, and manage billing (if applicable).
• Monitor usage, detect issues, and maintain security and integrity of the Services.
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We may share data with:

• Service Providers: Vendors who help us operate the Services (e.g., cloud hosting, analytics, email/SMS providers).
• Business Partners: Third-party tools or integrations you choose to connect.
• Legal Authorities: When required by law or to protect our legal rights.

4. Data Retention

We retain your information as long as your account is active or as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and data; certain data may be retained for legal or legitimate business purposes.

5. Security

We use administrative, technical, and physical safeguards to protect your information (access controls, encryption in transit, secure data centers, monitoring). However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access and receive a copy of your personal data.
• Correct or update inaccurate data.
• Request deletion of your data.
• Restrict or object to certain processing activities.
• Withdraw consent where processing is based on consent.

7. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children under this age.

8. International Data Transfers

If you use our Services outside India, your data may be transferred to and stored in countries with different data protection laws. By using the Services, you consent to such transfers.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and mobile app and updating the Effective Date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us at:

FMSoft
Website: http://fmsoft.co
Email: info@fmsoft.co